1. Request per e-mail

Your request should contain at least the following:

• Source text(s) (docx, pptx, xlsx, txt, rtf; html, xml; pdf)
• Required language combination
• Desired delivery date and time
• Name, address and phone number

Optional:

• Instructions including preferred style
• Rules to be respected (length restrictions, term preferences etc.)
• Reference material (content information, earlier translations, websites)
• Terminology lists
• Existing translation memories (if any)

2. Analysis

• Number of words in total, work volume
• Specific requirements and expectations

3. Quotation

• Based on the word breakdown or on a fixed rate per project
• Indication of the best possible delivery date and time

4. Translation & Quality Assurance

• Translation made in accordance with your requirements
• If needed, batch evaluation and consultation (queries and answers)
• Thorough proofreading of all German files before delivery

5. Delivery

• Per e-mail or online file transfer
• Timely delivery of your German files, eventually including final remarks

6. Service

On request:

• Project specific recommendations (such as marketing issues for the target group etc.)
• Small amendments or country variants

The ‘correct quality’…

…of a translation always depends on its intended use. You determine yourself what you need in each specific case. For example:

• A quick and literal translation in order to understand the content and meaning (not intended for publication).
• A creative and smooth marketing text praising your product or service for the German market which may not necessarily be the exact equivalent of the source text.
• A premium German translation, fine-tuned in all details, for a product user manual or for your website.