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TERMS AND CONDITIONS

GENERAL TERMS & CONDITIONS

General Terms and Conditions

These Terms and Conditions are partially based on the recommendations of the BDÜ (Bundesverband der Dolmetscher und Übersetzer e.V./German association of translators and interpreters):

1. Scope
(1) These order conditions apply to all agreements between ulisteppen.com and her client, unless a different agreement has been established or is applicable by law.
(2) The terms and conditions of a customer are only applicable if ulisteppen.com has explicitly accepted them.

2. Scope of the order
Every translation or interpreting assignment, every editing or writing job and every language training will be performed in a thorough and professional manner. The customer has the right to receive the service agreed upon.

3. Cooperation and information obligation of the client
(1) The client shall inform ulisteppen.com about the work requested in due time (in case of translation assignments the purpose and use of the translated text, the target group, delivery formats, number of copies needed, requested layout etc.). If the text to be delivered is intended for printing, the client will provide ulisteppen.com with a print proof before giving the actual print order in order to still correct any eventual mistakes. Names and numbers are to be checked by the client.
(2) When placing the order, the client shall provide ulisteppen.com with all information and documentation necessary for the proper execution of the assignment (i. e. terminology, illustrations, tables, abbreviations, internal technical terms etc.).
(3) ulisteppen.com is not responsible for any errors or delay caused by missing or delayed arrival of information or instructions.
(4) The client assumes the liability for the text rights and makes sure it may be translated. The client safeguards ulisteppen.com from any third party claims.

4. Client’s rights in case of deficiencies
(1) ulisteppen.com has to right to restore any deficiency within a reasonable time frame. The client shall notify the right to remedy of deficiency to ulisteppen.com in writing, indicating the exact details of the presumed error(s). The above-mentioned notification must reach ulisteppen.com within a few weeks after the delivery.
(2) If the deficiencies have not been restored within a reasonable time frame or if the remedy is to be considered as failed, the client may agree with ulisteppen.com to have a different translator restore the deficiencies at ulisteppen.com’s costs, or to lower the remuneration for the assignment or to cancel the order. The remedy of the deficiencies is to be considered as failed if the text still contains errors despite various attempts to correct the text.

5. Safety
ulisteppen.com is not liable for any damage caused by computer failure, e-mail transmission errors or by computer viruses. ulisteppen.com takes the necessary measures in order to avoid such events by using reliable and stable tools and anti-virus software.

6. Confidentiality
ulisteppen.com shall protect the privacy of all facts and information of which she becomes aware in the course of her assignment for the client. Furthermore, ulisteppen.com shall treat as confidential all documentation and media provided by the client.

7. Involving third parties
(1) ulisteppen.com is entitled to hire professional third parties in order to carry out the order. However, the client has to be duly informed and needs to agree to this in writing.
(2) When involving professional third parties, ulisteppen.com ensures that they also subscribe to the confidentiality clause as mentioned in article 6.

8. Payment
(1) Invoices sent by ulisteppen.com are fully due within 14 days from the invoice date, unless a different payment term has been agreed upon.
(2) All prices are net excluding VAT.
(3) When carrying out long-term projects or high volumes, ulisteppen.com is entitled to request a payment in advance. The instalments will be determined together with the client. ulisteppen.com is entitled to request an additional remuneration for any additional effort that was not agreed upon in the quote. The amount is to be discussed with the client.

9. Intellectual property
The translation or the text will remain the exclusive intellectual property of ulisteppen.com until receipt of the full payment of the order. The client may only use the text once the order has been fully paid. Thereafter the intellectual property is passed on to the client.

10. Withdrawal of the order
The client may cancel the order in writing. If at this point, the assignment has already been carried out (completely or partially), ulisteppen.com will immediately inform the client of the progress already made. The (partial) work that has already been carried out until then will be delivered to the client and needs to be remunerated by the client.

11. Disclaimer
Liability for content
As a service provider, ulisteppen.com is responsible under general law for her own contents on this website. However, ulisteppen.com is not responsible as service provider to monitor transferred or stored information from external sources nor is she liable to search for circumstances that may suggest illicit activity. Obligations for the removal or blocking of the use of information in accordance with the general laws remain unaffected. A liability in this respect is only possible from the date of knowledge of a specific infringement. The respective contents will be immediately removed upon discovery of any corresponding infringements.

Liability for links
The offer of ulisteppen.com may contain links to external websites belonging to third parties, the contents of which ulisteppen.com cannot influence. Therefore, ulisteppen.com assumes no warranty for third-party content. The relevant supplier or operator of the linked web pages is always responsible for the content of such pages. The linked pages were reviewed for possible legal violations when the links were created. Illegal contents were not recognizable when the link was created. Permanent checking of the linked pages in terms of content is not reasonable without specific evidence indicating a legal infringement. The respective links will be immediately removed upon discovery of any corresponding infringements.

Copyright
Dutch copyright law governs content and works created by the page operators and presented on these pages. The reproduction, adaptation, distribution or any kind of exploitation outside the limits of copyright require the written consent of the author or creator. Downloads and copies are permitted only for private, non-commercial use. As far as these web contents are not created by the operator, the copy right of a third person is observed. Contributions by third parties are identified as such. Should you still have reason to believe that a copyright violation has occurred, ulisteppen.com kindly requests that you inform her. The respective content will be immediately removed upon discovery of any corresponding infringements.

11. Governing law
(1) The legal relationship between the client and ulisteppen.com shall be governed by Dutch law.
(2) The place of execution is the place where ulisteppen.com has its registered office.
(3) Any dispute shall be submitted for judgement to the competent court at the place where ulisteppen.com has its office.
(4) The original Dutch text of these General Terms and Conditions shall prevail.

12. Privacy and data protection
ulisteppen.com is committed to data protection for all personal data collected or provided by clients, potential clients, suppliers or partners according to the European General Data Protection Regulation. For more details, please refer to the Privacy Statement on this website.

13. Governing law
(1) The legal relationship between the client and ulisteppen.com shall be governed by Dutch law.
(2) The place of execution is the place where ulisteppen.com has its registered office.
(3) Any dispute shall be submitted for judgement to the competent court at the place where ulisteppen.com has its office.
(4) The original Dutch text of these General Terms and Conditions shall prevail.

14. Severability clause
Should a provision of these terms and conditions be or become ineffective, this does not affect the overall validity of the remaining regulations. The invalid provision will be replaced with a valid one.

15. Amendments and additions
All amendments or additions to these Terms and Conditions need to be done in writing in order for them to be valid.

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